CQC registered
Family founded, Kent based
60+ care staff
Care at home in Kent, delivered the way you would do it yourself.
Rapid Care supports people across Medway and Swale to stay safe, independent and comfortable in their own homes — from a single morning visit to full live-in care. Every package starts with a free assessment and a plan you agree to.
How care starts
No paperwork before you have spoken to a person.
- A conversation. Call us, or ask us to call you. We listen before we suggest anything.
- A free home assessment. A coordinator visits, meets everyone involved, and writes an honest recommendation — including if that is not us.
- Care begins. You meet your carers before they start. The plan stays in your home and is reviewed with you.
Registered & inspected by the Care Quality Commission
A team of 60+ care staff across Kent
Contracted by Medway Council & private clients
24-hour on-call support
About Rapid Care
A family business that grew, without becoming a machine.
Rapid Care Limited began as a small family operation in Rainham with a simple commitment: traditional, high-quality, local and reliable care. We have grown into one of Kent’s established homecare providers and now also supply trained staff to nursing homes, residential services and supported living across the country.
What has not changed is how we work. Care coordinators know the people on their books by name. Managers answer the phone. Carers are listened to, because the person who spends an hour a day in someone’s home usually notices a change before anyone else does.
- Regulated and inspected by the Care Quality Commission
- Contracted by Medway Council alongside private clients
- Care plans written with you, kept in your home, reviewed openly
- The same small team of carers wherever it can be arranged
Care services
Nine ways we support people at home
From half-hour visits to round-the-clock live-in care — including care for children and young people aged 0–18.
Personal care
Discreet, dignified help with washing, dressing, continence and medication — delivered the way you would do it yourself.
Visiting care at home
Scheduled visits from thirty minutes upwards — practical help, companionship and a reliable pair of eyes on how someone is doing.
Live-in & 24-hour care
A carer living in the home, or a rotating team providing round-the-clock cover — a genuine alternative to a care home.
Night & overnight care
Waking nights and sleeping nights, so that nobody in the house is lying awake listening out.
Dementia care
Familiar faces, familiar surroundings and a routine that holds — the three things that help most with dementia.
Respite & short-term care
Cover for a fortnight, a weekend or a single afternoon — so family carers can rest, work or go away.
Palliative & end-of-life care
Comfort-focused care at home, coordinated with district nurses, hospice teams and GPs.
Learning disability & mental health support
Enabling support that builds independence, confidence and a life in the community — not just supervision.
Children & young people’s care
Support for disabled children and young people at home, and respite that gives the whole family room to breathe.
Why families choose us
The parts that actually matter
Consistent carers
We build the smallest team that can reliably cover your calls, so you are not explaining yourself to a stranger every week.
Someone answers
Office hours Monday to Friday, 10:00 – 17:00, with a 24-hour on-call line for people already receiving care. Calls are answered by people who know your package.
Open about quality
Our CQC inspection reports are public and we link to them directly, including where we have been told to improve and what we are doing about it.
Trained properly
Enhanced DBS checks, the Care Certificate, and role-specific training in moving and handling, medication, dementia and safeguarding.
How it works
Three steps, and none of them commit you to anything.
Arranging care for the first time is disorientating. This is the whole process, start to finish, so you know what you are agreeing to.
Talk to a care coordinator
Tell us what is happening. We will tell you honestly whether homecare is the right answer, and what the alternatives are if it is not.
Free assessment at home
We visit, meet the household, look at the practicalities — stairs, bathroom, medication, pets — and put a written plan and a clear cost in front of you.
Care starts, and keeps being reviewed
You meet your carers before day one. The plan is reviewed with you, and changes as needs change — with your agreement, not behind your back.
What people say
Independently reviewed
Reviews on our homecare.co.uk profile are verified and cannot be edited by us. We would rather point you to an independent source than publish quotes on our own website that you have no way of checking.
Quality & regulation
We publish the whole picture, not the flattering half.
Rapid Care is registered with the Care Quality Commission under location ID 1-118306345. Our inspection reports — including ratings for how safe, effective, caring, responsive and well-led we are — are published by the CQC and available to anyone.
We also operate a formal complaints procedure with a three-working-day acknowledgement and a twenty-eight-working-day resolution target, and we escalate to the local authority or the CQC where that is right.
Care Quality Commission
Registered provider, location 1-118306345. Inspection reports published in full at cqc.org.uk.
homecare.co.uk
Independent review platform for UK homecare. Reviews are verified and published without provider editing.
Frequently asked
The questions families ask first
Straight answers about cost, funding, timing and what happens if it is not working out.
How quickly can care start?
For a planned package, usually within a few days of the assessment — the limiting factor is matching you with the right carers rather than paperwork. For urgent situations such as a hospital discharge, call us and we will tell you honestly what we can cover and from when.
How much does homecare cost?
It depends on the number and length of visits, the time of day, and whether two carers are needed. We give you a written cost at assessment, before you commit to anything. We do not quote a headline hourly rate on the website because it is almost never what a real package costs.
Will I get the same carers each time?
That is what we aim for, and we build rotas around it. Complete consistency is not possible in any homecare service — people take leave and get ill — but you should know the small team supporting you, and they should know you.
Can you help if the local council is funding the care?
Yes. We hold contracts with Medway Council as well as working with privately funded clients, and we can work alongside a direct payment or personal budget. If you have not yet had a needs assessment, we can explain how to request one.
What if we are not happy with the care?
Tell us early. We have a formal complaints procedure — acknowledged within three working days, resolved within twenty-eight — and you can also raise concerns with adult social care or the Care Quality Commission at any point. We would always rather fix something than have you live with it.
Not sure what care you need? Start with a conversation.
A free, no-obligation home assessment with one of our care coordinators. We will talk through what is happening, what would help, and what it would cost — with no pressure to go ahead.